Shipping policy
The short version
If something arrives damaged, faulty, or isn't what you ordered, tell us within 30 days and we'll make it right at no cost to you. If you've changed your mind, tell us within 30 days and return the item unused in its original packaging — return shipping is at your cost.
Thirty days applies to everything we sell, whoever made it.
Why there's no return address on this page
Our products are made and shipped by a small number of independent makers, and each one handles its own returns. That means there is no single address to send things back to — the right address depends on which item you're returning. If your order arrived in more than one parcel, each item goes back to the maker who sent it.
So: contact us first, always.
Start here
Email hello@gymbagclub.com with your order number, which item you're returning, and why. Add a photo if it arrived damaged or incorrect.
We'll come back to you with the return address for that specific item and the instructions that go with it. Please don't post anything back before you hear from us — a parcel that arrives somewhere unexpected can't be matched to your order, and we can't refund what we can't trace.
We aim to reply within one business day.
Damaged, faulty or incorrect items
Tell us within 30 days of delivery and include a photo. You'll get a replacement or a full refund including any shipping you paid on that item, and you won't pay to send anything back. We'll make it right — that's on us, not on the maker, and not on you.
Changed your mind
Tell us within 30 days of delivery. The item needs to be unused, unwashed and in its original packaging. We'll reply with the return address and instructions; post it back within 14 days of our reply.
Return shipping for change-of-mind returns is at your cost, and your original shipping charge isn't refunded, subject to applicable law. We'll refund the item price once the maker has received and checked it.
Because items travel back to different places, refunds on a multi-item return may not all land on the same day.
Sale prices
A reduced price doesn't change any of this. Everything on this page applies to sale items exactly as it applies to full-price ones.
Lost parcels
If tracking shows no movement for 10 business days, or shows delivered when nothing arrived, contact us. We'll open a claim with the carrier and keep you updated, and we'll replace or refund as soon as it concludes.
What we can't take back
Opened personal-care products, for hygiene reasons. Anything used, washed or damaged after delivery. Anything sent back without contacting us first. Anything more than 30 days after delivery.
Digital products
Digital downloads, including The Gym Bag Blueprint, can't be returned once the download link has been used, subject to applicable law, because the product is delivered in full straight away. If your link doesn't work or the file won't open, contact us — we'll fix it or refund you. A broken download is always our problem, not yours.
Refunds
Approved refunds go back to your original payment method. Your bank usually takes 5–10 business days to show it.
Cancellations
We can usually cancel before an item is dispatched, which is often within a few hours. Contact us as soon as you can. Once it's shipped, it becomes a return.
Questions
hello@gymbagclub.com — we read everything.
Please check your address at checkout. We can't redirect a parcel once it's been dispatched, and we can't refund orders lost to an incorrect address.
Digital products
Digital items, including The Gym Bag Blueprint, arrive by email straight after purchase and don't ship.
Questions? Email us at hello@gymbagclub.com.